Contact Support

Contact Support

Clear support workflow

Get practical help from SSI engineers to troubleshoot issues and keep production moving. Share the details below so we can route your request quickly.

Support email: support@ssi-co.com • Phone: 815.315.0863

Before you contact support

  • Machine name/model (and serial number if available)
  • What changed (new part, new settings, maintenance, etc.)
  • Exact message or fault code (screenshots help)
  • Photos of good parts vs. failed parts (if applicable)
  • What you already tried
If you have an urgent production issue, call 815.315.0863.

Send a support request

Send your request and we will follow up by email.

We can save your in-progress draft on this device to help prevent data loss.

1. Contact details

Enter the best person to contact about this issue.

Enter your company or plant name.

We will reply to this email with your support case details.

Optional: add a callback number for urgent issues.

2. Routing

Include the machine, line, or cell identifier.

Optional: add the serial number if you have it available.

3. Project details
Show troubleshooting details to include
  • Error codes or HMI messages.
  • What changed before the issue started.
  • How often it happens and steps to reproduce.
  • Any temporary workaround your team has tried.

Attach screenshots/photos/videos to help troubleshooting. Max 5 files. 20 MB per file. Allowed: JPG/JPEG, PNG, PDF, DOCX, XLSX, CSV, TXT, MP4, MOV.

    You’ll receive an email confirmation. If you don’t hear back, email support@ssi-co.com or call 815.315.0863.

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